Returns Policy

Returns Policy

 

Precious Prints makes every effort to ensure that you will be satisfied with your purchase, however we recognise that in certain cases items may need to be returned and we will gladly do so under the conditions listed below. With every order we deliver, we include an invoice. Please keep your invoice to facilitate an exchange.

 

An exchange done within 30 days from the date of receipt of product/s will be allowed a complete refund. Refunds will be paid back directly into your bank account (excludes any delivery costs) Alternatively you can make an exchange for something else on our website should you not want a refund.

 

If we supply the wrong product, or if the product is in any way faulty or damaged on delivery, we will exchange it for the correct one. To make a return/exchange simply email us sales@preciousprintssa.co.za & you will be contacted immediately.

 

All items must be returned in their original packaging in a saleable condition. Should the packaging be torn and not in its original condition, a further surcharge will be deducted from the credit or the goods will be returned to you and you will be charged for the additional delivery costs.